Mobility FAQ

Everything you need to know.

Clear answers about how Go Privé works today: booking flow, quotations, payments, live GPS tracking, secure chat, video verification, airport transfers, cancellations and partner verification.

Ready to book your ride?

Explore the interactive map or apply to become a mobility partner.

Explore Interactive Map Become a Mobility Partner

Everything you need to know.

How do I book a service on Go Privé?

What is the difference between an instant booking and a quotation request?

How is the price of my trip calculated?

How does a quotation request work?

What happens after I send a booking request?

When is my card charged?

What is unlocked after payment?

Can I track my driver in real time?

How does the secure chat work?

Can I make a video call to confirm the driver’s identity?

How do airport transfers work?

Can I cancel a booking?

What happens when the trip ends?

How are partners and drivers verified?

In which languages can I use Go Privé, and how do I get help?

What personal data is shared with the partner?

Ready to book your ride?